Careers - Solutions Architect | PureWeb

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© 2019 PureWeb (formerly Calgary Scientific)

Careers at PureWeb®

Our technology is changing the way enterprises look at data.

Jumpstart your career and be part of something big.

Solutions Architect

Are you a Solutions Architect, a Tier 2 or Tier 3 technical support professional or bring a background in professional
services from software environments? If you have a strong technical background, are driven to succeed, and bring
strong collaborative, customer and problem-solving skills and are excited by how PureWeb is at the forefront of
deploying interactive streaming experiences to the browser, we want to hear from you.


PureWeb is committed to delivering the highest quality products and services to our customers and partners. The
Solutions Architect plays a critical role in helping ensure that we deliver and support solutions that meet the specific
needs of customers and partners. Effective engagements will help drive new and recurring revenue, as well as providing
feedback to product and technical teams on product features and functionality from the perspective of the customer or
partner. The role will collaborate very closely with multiple teams, especially sales and development, as well as technical
and business contacts at customers and partners, and will work with all PureWeb products.


Reporting directly to the Manager of Services, or designate, and working within the Services group, this role requires a
very technically strong team member who can define and deliver technical engagements with partners and customers,
and requires both broad and deep technology knowledge and the ability to architect a solution by mapping a customer
business problem to an end-to-end technology solution. Each consulting engagement is customized to serve the client’s
unique needs. This includes participating in pre-sales calls and on-site visits, understanding customer requirements,
diagnosing and correcting performance problems, and proposing and delivering innovative solutions.


The role will also be responsible for delivering custom solution engagements that address customer requirements,
including understanding the relevant application development, infrastructure and operations implications of the
developed solution and overseeing implementation. In addition to customer-facing responsibilities, the Service
Consultant will also be responsible for internally-facing support including RFP responses, trade show technical support,
and potentially, test environment management.


As a member of the Services group, the role will also participate in technical support, training and managed services
delivery.


ESSENTIAL RESPONSIBILITIES
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this
classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities.
You may not be required to perform all duties listed and may be required to perform additional, position-specific duties
as required.

  • Management of production, staging, testing and development environments on Cloud Architecture

  • Aid in the development of services that are part of our PaaS and SaaS offerings

  • Improving deployment, efficiency, reliability, security and scalability of these services

  • Troubleshooting issues specific to client environments and our products

  • Improving deployment, efficiency, reliability, security and scalability of these services

  • Assist the team in product support, specific to areas of expertise, including automation and DevTools

  • Creating and modifying Knowledge Base (KB) content

  • Providing partner and project support

  • Training utilizing the Train the Trainer model

  • Deploying, monitoring and maintaining internal and external systems

  • Installing and integrating released products into customer environments

  • Tuning installed products for required performance and scalability targets

  • Taking part in planning, scheduling and controlling a software build through different stages

 

EXPERIENCE, EDUCATION, KNOWLEDGE

 

  • Degree in Computer Science, Engineering or equivalent experience

  • Knowledge in Linux and Windows server system administration

  • Ability to troubleshoot applications on Mac OS X, iOS and Android OS devices, and web browsers

  • Experience with virtualization and cloud computing technologies (experience using AWS and automated configuration management tools such as Chef, Puppet or Ansible is an asset)

  • Familiarity with tools such as Terraform, CloudFormation, Docker, Rancher, Artifactory, Packer and JIRA

  • Experience with the evaluation, design, and upgrading of several technologies used to create, manage, update, monitor, and report on infrastructure configurations

  • Relevant work experience involving technical consulting, systems development, systems deployment

  • An effective team player with exceptional communication skills

  • Strong decision making skills necessary to take proactive steps to generate results, using data and other inputs to make key decisions

  • Intermediate knowledge in LDAP/Active Directory and SSL an asset

  • Knowledge in virtualization on different platforms such as; ESXi, AWS, Google cloud and Alibaba Cloud an asset

  • Knowledge in Network Load Balancing (NLB) an asset

  • Understanding of Medical Imaging IT Technology (PACS, DICOM, HL7, FHIR, DICOMWeb) an asset


This position requires the candidate be able to travel on an as needed basis, with the understanding that travel will be shared among the service staff where possible.


If you are fired up about this opportunity and it feels like a fit, please apply in confidence with your resume and a cover letter/message c/o Ian Christie, Talent Dimensions Group Inc. via talent@pureweb.com  We are representing our client on an exclusive, partnership basis.